Welcome to the BCoE Help Desk! - WCH 107
Difficulty installing the software offered by BCoE Systems? The Help Desk exists to assist students with any problems that may arise while installing provided software. You can visit us in person or email us at helpdesk@engr.ucr.edu and we will respond as soon as possible. Expect responses to email during our scheduled hours below from the beginning of the quarter until week 10. Our hours during Finals Week will depend on Finals Schedules and service may be sparse.
The helpdesk provides assistance with installing and troubleshooting software (available on the systems page).
I need help with the following
I dont know what access I have
View Card accessI want to request card access to a lab or room
Request or Renew Card access
Have you requested Access?
Yes NoNo. Please Email the locker group owner.
If you are on WIFI Connect to ENGR VPN
Make sure your Computer is connected to the ENGR network
Still having trouble? Email Us
If you are on WIFI Connect to ENGR VPN
Make sure your Computer is connected to the ENGR network
Still having trouble? Email Us
I am on an ENGR Domain Computer
Yes NoI am on an ENGR domain computer
- Find the name of the printer (You can see the name on a coworkers computer)
- Follow Instructions here
I am not on an ENGR domain computer
- Connect to the ENGR VPN Instructions
- Follow Instructions here
Ensure the printer is connected to a port in the wall
Still can't print?
Email Us
(Include the printer name)
- Get the model number, wired MAC address and the desired name for the printer
- Email Us
My computer is having Network Issues
Ensure that the Ethernet cable is plugged into both your computer and the wall.